All Life Care is committed to protecting your privacy and handling personal information respectfully and responsibly. This Privacy Policy explains the kinds of personal information we may collect, how we collect and use it, when it may be shared, and the choices and rights available to you.

1. Who this policy applies to

This policy applies to personal information handled by All Life Care through this website and in connection with enquiries, referrals, service coordination, provider partnerships and related business activities.

2. Information we may collect

Depending on how you interact with us, we may collect:

• identity and contact details, such as your name, phone number, email address and address;
• communication preferences, including preferred language and interpreter needs;
• information included in an enquiry, referral or service request;
• information about care, support, health, accessibility, cultural or personal needs where it is relevant to arranging support;
• information about a representative, family member, referrer, registered provider or other person involved in coordinating services;
• records of communications and service-related interactions; and
• technical website information, such as browser settings, device information, IP address and information generated by third-party website services.

Some of this information may be considered sensitive information or health information. We only seek this information where it is reasonably necessary for our functions or activities and where collection is permitted by law.

3. How we collect personal information

We may collect information directly from you when you contact us by phone, email, website enquiry or in person. We may also receive information from an authorised representative, family member, referrer, registered aged care provider, service partner or other organisation involved in arranging support, where permitted.

Where practical, you may make a general enquiry without providing more personal information than is necessary. Some services or referrals cannot be properly assessed or coordinated without identifying information.

4. Why we collect and use information

We may collect, hold and use personal information to:

• respond to enquiries and provide information about our services;
• assess whether requested support may be suitable and available;
• coordinate referrals, care arrangements and service delivery with registered aged care providers and other authorised parties;
• communicate with clients, representatives, families, referrers and provider partners;
• support language, cultural, accessibility and communication preferences;
• manage service quality, complaints, incidents, safety and business records;
• meet legal, regulatory, contractual and record-keeping obligations; and
• operate, maintain and improve our website and services.

5. Sensitive and health information

Where an enquiry or service arrangement involves health information or other sensitive information, we take additional care with collection, use, disclosure and access. We will seek consent where required and will only use or disclose sensitive information for a permitted purpose.

Please avoid sending detailed medical records or highly sensitive information through a general website enquiry unless we specifically ask for it through an appropriate channel.

6. When information may be shared

We may disclose relevant personal information where reasonably necessary to:

• registered aged care providers that we partner with to coordinate or deliver agreed support;
• workers, contractors, interpreters and service partners involved in providing or arranging authorised support;
• technology, hosting, communications, document management or other service providers that support our operations;
• professional advisers, insurers, auditors or regulators where appropriate; or
• government agencies, emergency services or other parties where disclosure is required or authorised by law, or necessary to respond to a serious safety concern.

We aim to limit disclosure to information that is relevant to the purpose for which it is shared.

7. Website technology, cookies and third-party services

This website may store language and text-size preferences in your browser so the site can remember your accessibility choices. These preferences are not used by All Life Care for behavioural advertising.

The website currently uses third-party services including Google-hosted fonts and an embedded Google Map. When third-party content loads, the provider may receive technical information such as your IP address, browser or device information. Those services are governed by their own privacy practices.

If analytics, advertising tools, a live enquiry-form provider, CRM, payment service or other technology is added, this policy should be updated so it accurately reflects the live website.

8. Overseas processing and storage

Some technology or service providers used by All Life Care may process or store information outside Australia. The locations involved depend on the providers used from time to time. Where applicable, we take reasonable steps required by privacy law before disclosing personal information to overseas recipients.

9. Security and retention

We take reasonable administrative, technical and physical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No website, email or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably required for the purpose for which it was collected and to meet applicable legal, contractual and record-keeping requirements. When information is no longer required, we take reasonable steps to securely destroy or de-identify it where appropriate.

10. Access and correction

You may ask to access personal information we hold about you or request that inaccurate, out-of-date, incomplete, irrelevant or misleading information be corrected. We may need to verify your identity before processing a request. In some circumstances, the law may permit us to refuse access, in which case we will explain the reason where required.

11. Privacy enquiries and complaints

If you have a question, want to request access or correction, or wish to make a privacy complaint, please contact All Life Care using the details below. We will take reasonable steps to review and respond to the matter.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner or another relevant privacy regulator, depending on the issue and the law that applies.

12. Changes to this policy

We may update this Privacy Policy when our services, systems, legal obligations or information-handling practices change. The current version will be published on this website with its latest update date.

13. Contact us

All Life Care
Phone: 0451 136 153
Email: admin@alllifecare.com.au
Address: 239 Church Street, Parramatta NSW 2150

These Terms & Conditions of Website Use apply to your access to and use of the All Life Care website. By continuing to use this website, you agree to these terms. If you do not agree, please do not use the website.

1. About this website

This website provides general information about All Life Care, our approach, the types of support we may coordinate or deliver, and ways to contact us. Content is intended for people seeking support, family members, representatives, referrers and provider partners.

2. General information only

Website content is general information only. It is not medical, clinical, legal, financial or other professional advice and should not be relied on as a substitute for advice from an appropriately qualified professional.

If there is an immediate threat to life, health or safety, contact emergency services by calling 000. The website enquiry form is not an emergency or crisis service.

3. Aged care arrangements

For government-funded aged care, All Life Care works in partnership with registered aged care providers. Eligibility, funding, service scope, responsibilities and availability depend on the relevant care plan, provider arrangement and individual circumstances.

4. Enquiries do not create a service agreement

Submitting an enquiry, receiving general information, speaking with our team or being referred to All Life Care does not guarantee eligibility, funding, worker availability, language availability, an appointment or acceptance of a service request. Formal services commence only after the relevant arrangements, responsibilities and terms have been confirmed.

5. Accuracy and changes to information

We aim to keep website information useful, accurate and current. However, aged care programs, funding rules, service availability and provider arrangements can change. You should contact us or the relevant registered provider to confirm information that is important to your circumstances.

We may update, remove or change website content without notice.

6. Acceptable use

You must use the website lawfully and responsibly. You must not:

• attempt to gain unauthorised access to the website, server, systems or data;
• introduce malicious code, automated attacks or other harmful material;
• interfere with the security, availability or normal operation of the website;
• use the website to send unlawful, misleading, abusive or infringing material; or
• copy, scrape or exploit website content in a way that breaches these terms or applicable law.

7. Intellectual property

Unless otherwise stated, the All Life Care name, branding, website design, text, graphics, photographs and other original website content are owned by or licensed to All Life Care and are protected by applicable intellectual property laws.

You may view and print reasonable extracts for personal, non-commercial use. You must not reproduce, publish, adapt, distribute, sell or commercially exploit substantial website content without permission, except where permitted by law.

8. Testimonials and examples

Testimonials, stories and examples on this website describe individual experiences or illustrate the way support may be provided. They do not guarantee that every person will have the same experience or outcome.

9. Third-party websites and services

This website may contain links to or embedded content from third parties, including mapping services. We do not control third-party websites or services and are not responsible for their content, availability, security, privacy practices or terms. Accessing third-party services is at your own discretion.

10. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how personal information may be collected, used, disclosed and protected.

11. Website availability and security

We aim to keep the website available and functioning properly, but we do not guarantee uninterrupted access, error-free operation or that the website will always be free from harmful components. You are responsible for using appropriate security protections on your own device and network.

12. Liability and consumer rights

To the maximum extent permitted by law, All Life Care is not liable for loss arising solely from reliance on general website information, temporary website unavailability, or use of a third-party website or service linked from this website.

Nothing in these terms excludes, restricts or modifies any right, guarantee, remedy or liability that cannot lawfully be excluded, restricted or modified, including rights that may apply under the Australian Consumer Law.

13. Changes to these terms

We may update these terms when our website, services, operating arrangements or legal requirements change. The latest version will be published on this page with an updated date. Continued use of the website after an update means the revised terms apply to your subsequent use.

14. Governing law

These terms are governed by the laws of New South Wales, Australia. Subject to any rights that cannot be excluded, disputes relating to these terms or this website are subject to the jurisdiction of the courts of New South Wales and applicable Commonwealth courts.

15. Contact

Questions about these terms can be sent to admin@alllifecare.com.au, by calling 0451 136 153, or by writing to All Life Care at 239 Church Street, Parramatta NSW 2150.